Privacy Policy

Autograph Media is an independent digital and AI studio based in Oakville, Ontario, Canada. This page explains what happens to the information you give us through this website — mainly the enquiry form — and the choices you have. Questions about it can go to contact@autograph-media.com.

What we collect when you send an enquiry

Your name and email address.
The services you’re interested in, a short description of your project, and an approximate budget.
Your company name or website, if you choose to give it.
The page you sent the enquiry from and which button you used, so we know where enquiries come from.

We don’t ask for anything else, and the form has no newsletter or marketing sign-up.

How we use it

Only to read and respond to your enquiry and to talk with you about a possible project. We don’t add you to a mailing list, we don’t send you marketing, and we don’t sell or rent your details to anyone.

Who handles it

When you send the form, it goes to our website’s server, hosted by SiteGround, which emails it to our business inbox, hosted by Google Workspace. The enquiry text isn’t stored on the website’s server once it has been sent. Google also provides the reCAPTCHA spam check and Google Analytics (both described below). These providers may process or store information outside Canada.

Keeping the form safe from abuse

The form uses Google reCAPTCHA (v3), an invisible check that helps tell people from automated spam. It loads only when you open or start the form, and it sends Google information such as your IP address, browser details and how you interact with the page; Google returns a score to our server. It doesn’t receive the contents of your enquiry. Its use is subject to Google’s Privacy Policy and Terms of Service.

To stop spam and repeated submissions, our server also keeps a one-way, keyed fingerprint of your IP address and the time of each submission for up to 24 hours, and one-way fingerprints of recent enquiries for up to two days to avoid duplicates. These can’t be turned back into your IP address or your message. Like most web hosts, SiteGround also keeps standard server logs, such as IP addresses and the pages requested, for security and operations.

Cookies and analytics

We use Google Analytics to understand how people find and use this website — for example, which pages are visited and roughly where visitors come from. It sets cookies in your browser and collects information such as your device, browser, approximate location and the pages you view; Google processes it on our behalf. We also record when the enquiry form is opened and when an enquiry is sent, so we know which pages lead to enquiries — never your name, email address, company or project details.

reCAPTCHA may set a cookie when the form loads, and our host may set a short-lived security cookie if it needs to check that a visitor isn’t an automated bot. You can block or delete cookies in your browser settings, or opt out of Google Analytics with Google’s browser add-on.

How long we keep it

We keep enquiry emails for as long as we need them to respond to you and, if we work together, as part of our records for that project. If we don’t go ahead, you can ask us to delete your enquiry at any time.

Your choices

You can ask to see the information we hold about you, ask us to correct it, or ask us to delete it, by emailing contact@autograph-media.com. If you’re not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.

Changes

If we change how we handle your information, we’ll update this page and the date at the top.